The Out of the Cold Cafe provides a safe community where positive relationships are built. The people who make up the community are: 

1. Family - TEAM members who have shown a sincere desire to support the work of WOW Living and have participated in our volunteer training process. As a part of the 'family' the expectation is that we shoulder the work of running the 'house' (facility) together. Our first priority as a family is to show extravagant hospitality to our guests. 

2. Friends - Guests who have spent consistent time in our 'house' (facility) and have expressed an interest in being more involved in the work of WOW Living. Overtime they have built up 'trust equity' with our TEAM and have been invited to participate in helping out with chores around the 'house' (facility) or planning special events. 

3. Guests - Individuals who come to our 'house' (facility) and are shown extravagant hospitality by our Family. There are no expectations for guests to contribute to the 'house'. People can choose to only ever remain guests and benefit from the safe and welcoming community our family and friends provide.